Wholesale FAQ

Minimum Order Requirements

Our opening minimum order is $250 with a re-order minimum of $100. 3 per sku minimum.

How do I place my wholesale order?

Order with our Wholesale Order Form.
Order through Etsy Wholesale.
Order by email at info@aydry.com.

Payment Term

100% of the total on the invoice within 5 days of the invoicing date. We won't start processing orders until we receive the payment.

Can I cancel my wholesale order?

Yes. To provide you with the best possible service, you can cancel your order within 24 hours after placing your order. If your order has already been processed, we will be unable to cancel the order. Any unauthorized cancellations, refused orders or returns are subject to a 25% restocking fee.

HOW LONG WILL IT TAKE FOR MY WHOLESALE ORDER TO PROCESS?

We process wholesale orders within 5-7 business days in the order they are received, following credit card approval. Please allow extra time for processing on Holidays.

International Shipping

Every country has its own laws and regulations. Import duties, taxes, and charges are not included in the item price or shipping cost. You will be responsible for those additional costs if it may occur.

How do I return an item?

We accept returns of unused and unopened products within 10 days from the shipping date. Due to the nature of our products, we can not accept returns on used or opened items. Please email info@aydry.com to obtain a return authorization.

If your package was damaged in shipment by the carrier, please keep all of the original packaging and broken products and notify us immediately.

We do not refund original shipping costs with the return.
For any further information, please contact us at info@aydry.com.

BURNING INSTRUCTIONS

It is important to burn the candle until you achieve a full melt pool of wax when you burn your candle for the first time. The wax will be melted completely to the sides of the container. This allows the candle to establish a full melt pool with a good scent throw. If a candle isn’t given the proper memory burn, it will tunnel down the center.

Why should I trim the wick in my candle?

ALWAYS TRIM THE BURNT ASH ON THE WICK BEFORE RELIGHTING. Keeping your wick properly trimmed will keep the flame under control for a cleaner burn and will prevent your candle from smoking. You can use a wick trimmer or nail clippers to trim.

High Flame & Black Smoke?

Extinguish flame and trim wick to 1/8”.

WARNING

Keep out of reach of children and pets.
Never touch or move a burning candle or container candle when the wax is liquid.
Burn Candle within sight. Keep away from drafts and vibrations.
Keep wooden wick centered & trim to 1/8” - 3/16” each time candle is lit.
Never burn candle on or near anything that can catch fire.
Do not burn the candle more than 4 hours at a time.
Please carefully read the warning label located on the bottom of the container.

Please enjoy our soothing crackling sounds of the wooden wick!

Do you have any questions?

For any further information, please contact us at info@aydry.com. We will be happy to assist you.

Products

Prices are subject to change without notice.