Wholesale FAQ

All wholesale/distribution orders are made to order.

We use UPS for domestic and international orders unless otherwise instructed. Packing materials and handling fees are included in the shipping total.

Once a package is shipped, the tracking information is outside of our control. If an order tracks as delivered but is not received, please contact the shipping carrier directly. We can not replace missing or stolen packages.

Every country has its own laws and regulations. Import duties, taxes, and charges are not included in the item price or shipping cost. You will be responsible for those additional costs if it may occur.

Please arrange a pickup within 2 weeks after the order ready notification. Non pickup order will be cancelled and will be subected to non refund.

If the order doesn't get picked up in 2 weeks, the storage fees will be applied. $5 per carton a day.

If there are any missing/damaged products or packages during the shipment, please contact your forwarding company directly.

To provide you with the best possible service, you can cancel your order within 24 hours after placing your order.

If your order has already been processed, we will be unable to cancel the order. Any unauthorized cancellations, refused orders or returns are subject to a 50% restocking fee from the invoice total.

This policy is applied to international distribution orders as well. Deposit is non refundable after your order is being processed.

Due to the nature of AYDRY & Co. products, we can accept returns for damaged or defective products only. These returns must be processed within 14 days of your receipt of the product and require proof of purchase (order number or order receipt). Please contact us for further instructions. 

If your package was damaged in shipment by the carrier, please notify us within 7 days of delivery with your information, a description of the damage and some photos of broken products and packaging. We'll get started on your replacement order. 

Only products purchased on our website may be returned for a refund or exchange. We cannot accept products purchased from another retail store for an exchange or refund. 

For any further information, please contact us at wholesale@aydry.com.

Due to the nature of ingredients that we use for our products, you may notice discolorations (yellowing) over time. It's a natural chemical reaction and will not affect the scent or the performance of products.

We try to keep our products as natural as possible, so we don't use a chemical stabilizer in them.

Please note that products should be stored in a cool, dry place, away from direct sunlight.

Prices are subject to change without notice.

AYDRY & Co. doesn't allow any companies to resell our products on third party platforms such as Amazon and Ebay.